Position: Customer Service Specialist Support Staff

Job Summary: Responsible for the overall customer service levels of The Social Barber shop, bar and spa.

Primary Responsibilities:

Providing superior customer service to ensure the customers are experiencing a unique, one of a kind service that will guarantee their return
Cheerfully greet customers upon arrival and guide them through our list of products and services
Maintain a presentable and professional appearance for our customers
Provide a tour of our location and present any specials, memberships, products etc.
Offer, place orders, retrieve and serve beverages and / or snacks
Communicate and follow up with the other team members and customer to ensure the customer is receiving an excellent customer service experience
Provide assistance to the other team members while they are servicing our customers such as retrieving other supplies the team member might require or retrieving another beverage for the customer
Promote services and membership programs
Sell products or cosmetic supplies
Systems utilization to schedule, view, communicate, document services rendered and check out patrons
Offer to schedule customers next appointment
Show our customers how to book their next service online
Ask our customers about their experience and if they would like to share their feedback with us
Ask our customers if they would recommend us to their family, friends and on social media
Open and close the location
Participate in team meetings, trainings and continuing education programs
Consistently provide communication to the managers about our customer service levels from observations and customer’s feedback
Assist in inventory and supply management
Assist in the oversight of our Social Media presence
Assist manager in the marketing efforts of the business
Perform other administrative duties
Clean around station, shop, bar, spa, restrooms and assist in washing/drying towels
Stock shelves with products
Must be able to drive to other businesses for the purpose of picking up supplies or patron’s food orders
Maintain any required licenses
Adhere and participate in all regulatory, safety and sanitation policies and procedures and ensure staff is doing the same
Perform any other duties assigned by the manager and/or owner